A lift equipment manufacturing supplier wanted to monitor the quality of its products at the manufacturer’s site during fabrication process. The fabrication process was complex and had notable rejection and customer complaints throughout the process. This strategic decision of reducing rejection and customer complaints was entrusted to Rolendo, thanks to its in-depth expertise in the sector.
Our team of Rolendo’s experts inspected and analysed the products throughout the fabrication process. The team took immediate action and handled over 45customer queries per month received from the manufacturer’s quality department. The mission, which was aimed to optimize the cooperation between the OEM and the supplier, turned out to be extremely useful.
The rate of non-conformities and customer complaints has dropped radically.